INTRODUCTION

As the world grows more and more concern regarding the use of personal data.  We are here at ELIGLOW SDN. BHD. and all of the company’s affiliated, linked, proprietary products, and/or subsidiary firms and brands takes data protection very seriously and we are committed to handling any personal data collected, used and cared for, would be in compliance with the Malaysia’s Personal Data Protection Act 2010 (PDPA) when you the User uses the features presented on our Platform.  We also recognise the importance of the personal data that has been entrusted to us and we also acknowledge that it is our responsibility to manage, protect and process your data accordingly.

Please study and review this Privacy Policy as it would provide a better understanding as to how and what sort of Personal Data are collected throughout your experience on this Platform.

By registering an account with us, visiting our platform or accessing the features provided, you acknowledge and agree that you accept practices, requirements, and/or policies outlined in this Privacy Policy, and you hereby consent to us collecting, using, disclosing and/or processing your personal data as described herein.  This policy may be modified to keep in align with the industry standard and/or any changes in legal or regulatory requirements.

 

WHEN WILL YOUR DATA BE COLLECTED

We will/may collect your Personal Data when:

• you register and/or use our Platform, or when opening an account with us.
• you make a transaction regarding the products available on our Website and Apps.
• you participate in our promotions, competitions, campaign lucky draws, initiatives or any request for additional Personal Data such as customer surveys.
• you sign up to receive our newsletter(s) or update(s).

 

WHAT PERSONAL DATA WILL BE COLLECTED

The Personal Data collected may include but not limited to:

• Name
• Phone Number
• Email Address
• Date of Birth
• Billing/Shipping Address
• Gender
• Information sent by or associated with the device(s) used to access our Services or Platform
• Usage and transaction data, including details about your searches, orders, and content you interact with on the Platform, and other products and services related to you
• Location data
• Aggregate data on content the User engages with

You agree not to submit any information to us which are inaccurate or misleading, and you agree to inform us of any inaccurate or changes to such information.  We reserve the right with sole discretion to require further documentation to verify any information provided by you.

 

HOW DO WE USE THE INFORMATION PROVIDED

We may collect, use, disclose and/or process your personal data for one or more of the following purposes:

• To manage, operate, provide and/or administer your use of and/or access to our Services and our Platform (including, without limitation, remembering your preference), as well as your relationship and user account with us.
• To respond to, process, deal with or complete a transaction and/or to fulfil your requests for certain products and services and notify you of service issues and unusual account actions.
• To enforce our Terms of Use or any applicable end user licence agreements.
• To protect personal safety and the rights, property or safety of others.
• To conduct research, analysis and development activities (including, but not limited to, data analytics, surveys, product and service development and/or profiling), to analyse how you use our Platform, to recommend products and/or services relevant to your interests, to improve our features of our Platform or products and/or to enhance your customer experience.
• To allow for audits and surveys to, among other things, validate the size and composition of our target audience, and understand their experience with our Platform.
• To produce statistics and research for internal and statutory reporting and/or record-keeping requirements.
• For marketing and advertising, and in this regard, to send you by various mediums and modes of communication marketing and promotional information and materials relating to products and/or services (including, without limitation, products and/or services of third parties whom exclusive may collaborate or tie up with) that exclusive (and/or its affiliates or related corporations) may be selling, marketing or promoting, whether such products or services exist now or are created in the future.  You can unsubscribe from receiving marketing information at any time by using the unsubscribe function within the electronic marketing materials.  We may use your contact information to send newsletters or marketing materials from us and from our related companies.

You acknowledge, consent and agree that exclusive may access, preserve and disclose your Account information and Content if required to do so by law or pursuant to an order of a court or by any governmental or regulatory authority having jurisdiction over exclusive or in a good faith belief that such access preservation or disclosure is reasonably necessary to: 

• comply with legal process;
• comply with a request from any governmental or regulatory authority having jurisdiction over exclusive; 
• enforce the exclusive Terms of Service or this Privacy Policy; 
• respond to any threatened or actual claims asserted against exclusive or other claim that any Content violates the rights of third parties; 
• respond to your requests for customer service; or 
• protect the rights, property or personal safety of exclusive, its users and/or the public.

As the purposes for which we will/may collect, use, disclose or process your personal data depend on the circumstances at hand, such purpose may not appear above.  However, we will notify you of such other purposes at the time of obtaining your consent, unless processing of the applicable data without your consent is permitted by the Privacy Laws.

 

SECURITY

We will try our best to protect your personal information, but we cannot ensure the security of any information you transmit to our site. You acknowledge that any transmission is at your own risk and that we are not liable for any security breach encountered while using the internet beyond our control. Once we obtain your information, we will endeavour to prevent unauthorised access by following tight protocols and utilising security features.

 

YOUR CONSENT AND RIGHTS

The Personal Data Protection Act of 2010 (PDPA) gives you certain rights, and we'll abide by its guidelines.

 

CONTACT US

You may reach us at cs.eliglow@gmail.com if you have any questions or complaints regarding our privacy policy.

 

VERSION

We reserve the right to change our Privacy Policy from time to time.

We encourage you to periodically review this Privacy Policy for the latest information on our privacy practices.

This Privacy Policy was last updated on 19th October 2023.